Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise. In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018. If you’ve cruised before, you most likely have experienced stellar…
Category: Sales Skills
5 Steps to Simplify the Solution and Seal the Deal
Here are five steps to make it easy for prospects to buy your product or service. Know thy customer. Instead of rattling off all of your product’s or services’ bells and whistles, pare down the perks that pertain to the prospect’s situation. Dale Carnegie’s 8th Human Relations principle is to, ‘Talk in terms of the other person’s interests.’ Taking a…
Sales Strategies To Win The Battle (and the War)
Any good salesperson knows that winning a sale is not a one hit wonder. There are rounds of conversations, relationship building and negotiation along the way. Sometimes, it can seem almost impossible, if not exhausting, to get the desired end result. Sherrie Campbell seems to understand the challenge of securing that next sale, and recently…
Under-Promise, Over-Deliver
One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!…