Written by Mark H. Ronald and Robert B. Shaw, Excerpt Pulled from Dale Carnegie Issue #1: Leader to Leader Great leaders master the subtleties of decision making, particularly when the stakes are high. Leadership often demands bold moves – an industry altering acquisition, investment in an innovative technology, a major reorganization. The line between success…
Drive your team to success by applying one or more of these teamwork tips. Tackle team structure first. First and foremost, it’s critical to assemble an ideal team. In Jim Collins’ best-selling book, Good to Great, the author implores, “If we get the right people on the bus, the right people in the right seats, and the wrong…
Genuine credibility is comprised of trust, experience, reputation and empathy. Attaining an optimal balance of each element requires an investment of time in each customer relationship. To avoid damaging your credibility, avoid these three phrases. “Sorry; something came up.” Dale Carnegie’s 12th Human Relationship principle, ‘If you are wrong, admit it quickly and emphatically,’ is worth applying to maintain trust and…
The results of a Harris survey for the University of Phoenix in Arizona found that nearly 80% of workers in their 20s said they wanted to change careers, followed by 64% of 30-somethings and 54% in their 40s. Considering jumpstarting a new career? Be sure to ask the following three key questions to determine if the time…