Customer service is is a lot like cooking. On Chopped Canada, we watch the array of cooks, up against the clock, assemble a main dish from several random ingredients. Sometimes it works out and sometimes it does not; those who fail get “chopped”.
It is that way with customer service across Edmonton and in our part of Canada. The businesses only have a set amount of time with the customer, and we only have a few ingredients to work with at any given time (employees, problem solving, clients and trust). How our customer service is put together and how leadership develops its recipe for success, says everything about the success of the organization.
Because customer service and the customer satisfaction can be major components of profitability, they create important opportunities; these combined processes have to be managed and orchestrated correctly. If managed poorly, the company will eventually close the doors. There is a vast amount of competition in Canada for business and the need to be the best in both products and services is essential to the basics and to survival.
Let’s review six ingredients that “cook up” excellence in winning friends and influencing people in a positive way:
- Positive Attitude: Every single day, managers and employees must focus on the customer experience.
- Assistance and guidance: When giving assistance, do it right away, in the right way. There is no question or concern that goes unanswered, and active listening is essential.
- Genuine concern and engagement: Every single customer knows when someone is faking interest in the problem. Sincerity is part of every customer service concern.
- Respect: Everyone is treated the same regardless of the issue.
- Welcoming: This basic human attribute is very important. Smiles make the difference.
- Caring and passion: Everyone appreciates a team-focused service professional. Positive support and camaraderie are necessary for success.
Dale Carnegie Training focuses on maximizing the moment. It is essential to engagement and customer service excellence. Outstanding service means loyalty, productivity, and opportunity for the business. Being a service specialist is as simple as the basic ingredients in the company’s recipe for success. The best message is that the organization cares.
This post is shared with you by the good folks at Dale Carnegie NOW- Northern Alberta and Saskatchewan. We would love to connect with you on Facebook.
Photo: Stuart Miles, Freedigitalphotos.net